Terms & Conditions

1.0 CANCELLATION POLICY

1.1 Barista Apprenticeship

Due to the duration and extensiveness of the program, The Barista Apprenticeship can only be cancelled 7 days before the commencement of the program.
Any cancellations before the 7 day period will incur a cancellation fee of $495 per person.
Any courses cancelled within 48 hours of the booking will forfeit the entire course fee.
All cancellation requests must be emailed via our contact page.

1.2 Barista Masterclass

Due to the duration and extensiveness of the program, The Barista Masterclass can only be cancelled 7 days before the commencement of the program.
Any cancellations before the 7 day period will incur a cancellation fee of $750 per person.
Any cancellations within 48 hours of the start date will forfeit the entire course fee.
All cancellation requests must be emailed via our contact page.

1.3 All other Barista Courses

This refers to the “Basic Espresso”, “Latte Art”, “Advanced Espresso”, “Filter Coffee”, “Coffee Appreciation” and “Practice Session” Courses.
All mentioned barista courses can be cancelled as long as it is more than 48 hours before the booking.
All cancellation requests must be emailed via our contact page.

2.0 REFUNDS

If a refund is approved, the refund shall be returned to you by Electronic Funds Transfer (EFT).
Any refunds will be less the transaction fees of 2.2% incurred by Melbourne Coffee Academy.

3.0 RESCHEDULING POLICY

3.1 Barista Apprenticeship

Due to the duration and extensiveness of the program, The Barista Apprenticeship can only be rescheduled 7 days before the commencement of the program.
Any reschedule requests before the 7 day period will incur a fee of $495 per person.
Once the Barista Apprenticeship program has started, it cannot be rescheduled.
Any reschedule requests once the program has started will incur a fee of $390 per person.
All rescheduling requests must be emailed via our contact page.

3.2 Barista Masterclass

Due to the duration and extensiveness of the program, The Barista Masterclass can only be rescheduled 7 days before the commencement of the program.
Any reschedule requests before the 7 day period will incur a fee of $700 per person.
Once the Barista Masterclass has started, it cannot be rescheduled.
Any reschedule requests once the program has started will incur a fee of $590 per person.
All rescheduling requests must be emailed via our contact page.

3.3 All other Barista Courses

This refers to the “Basic Espresso”, “Latte Art”, “Advanced Espresso”, “Filter Coffee”, “Coffee Appreciation” and “Practice Session” Courses.
All mentioned barista courses can be rescheduled as long as it is more than 48 hours before the booking.
The rescheduling of these courses more than 48 hours in advance can easily be done via the confirmation email sent after the initial booking.
Rescheduling any course within 48 hours of the booking will incur a $80 fee per person.
All courses rescheduled within 48 hours of the booking must be emailed through via our contact page.

4.0 ABSENTEES

Students who fail to attend their booked course must reschedule a new course date within 5 days.
All rescheduling of courses must be emailed via our contact page.
Failure to re-book a new course within 5 days of the original booked course date will result in forfeiture of the entire course fee.

5.0 GIFT CARD POLICY

Gift Cards are valid for a period of 12 months from the date of purchase and must be redeemed within this 12 month period. Every gift card will state its expiry.
Failure to redeem the gift card before the expiry date will result in forfeiture of the entire gift card fee.
Gift cards can only be refunded within 7 days of the purchase date.

6.0 PACKAGES POLICY

7.0 SICKNESS POLICY

If you feel unwell, or show cold or flu-like symptoms (fever, cough, sneeze, runny nose, etc), please do not attend any of our courses

This policy covers the rescheduling, cancellation, refund and attendance of all our courses due to sickness.
Due to the importance of public health, all courses can be rescheduled due to sickness.
All rescheduling requests can be made through email via our contact page or by contacting us over the phone.
All courses can be rescheduled but cannot be refunded due to sickness within 48 hrs of the start date.
Once a course has been rescheduled due to COVID-19, it cannot be cancelled without the conditions laid out in section 1.0 of this page.

7.1 Barista Apprenticeship & Barista Masterclass

This refers to the rescheduling of the “Barista Apprenticeship” and “Barista Masterclass” courses due to sickness.
Due to the complexity and lack of availability of these courses, rescheduling of these courses will be subject to availability.
Certain parts of the course may be exchanged for other courses as a replacement.

7.2 All other Barista Courses

This refers to the rescheduling of the “Basic Espresso”, “Latte Art”, “Advanced Espresso”, “Filter Coffee”, “Coffee Appreciation” and “Practice Session” Courses due to sickness.
The course will be rescheduled to another agreed upon date in the future.

8.0 HOT WEATHER POLICY

This refers to weekend courses for our Basic Espresso, Latte Art, Advanced Espresso and Coffee Appreciation Courses at our Scoresby location.
In general, during the summer period in Melbourne (December, January and February) most our weekend courses will be run at our Ringwood location.
Occasionally we will run courses on the weekend at our Scoresby location, however it can get very hot due to lack of airconditioning.
For any days above 30 degrees celcius, any courses booked at the Scoresby location will be moved to the Ringwood location.
Participants will be contacted directly at least 3 days beforehand to reschedule the course.
If the Ringwood location is inconvenient, the course can rescheduled to another time at our Scoresby location.